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Delivery & Returns

All you need to know about our delivery & returns as well as our refund and exchange policy.

Delivery

We want to share our love for these products with you and so getting them to you and the little person or persons you love is our priority. We aim to package and dispatch orders within 24 hours of receiving your order. You will receive an order confirmation and dispatch notice once your order is placed and ready to go.

In the rare instance that we find an item is out of stock we will let you know.

You have the choice to wait till the item is available, if the item[s] are not available we could look at a like for like replacement? You can also cancel that portion of the order and have your payment refunded.

Shipping rates

To ensure a smooth service to customers we will now be using dedicated courier services as well as royal mail

UK Is The United Kingdom Which Covers England, Northern Ireland,Scotland And Wales. Excludes Channel Islands.

Standard Shipping - £3.95 typical dispatch time 1-3 days
Express Shipping - £9.99 typical dispatch time 1-2 days
Free shipping- Available for all orders over £45.00

EU+BFPO [for all other locations please request a shipping quote]
Standard Shipping - for international deliveries we are still offering
Free Shipping for orders over £75
Normal Shipping- For orders under £75 then a flat rate of £15 is applied [this is done automatically for you at the checkout]

please be aware that your delivery could take several days to a few weeks

If you have any issues with our delivery service or cart please contact us by clicking on the contact us link which will open an email. We pride ourselves on great communication with our customers and will get back to you within a few hours, if not straight away

Attempted + none deliveries

In the rare instance you are not in to receive your order the carrier will leave a note to arrange a re-delivery. Typically after 3 attempts the items will be returned to us. Should this happen then we will call you to arrange anew delivery and charges will apply.

Returns

An issue with your order on arrival? Faulty, not quite the right fit or just not as you expected? Just return it to us in its original condition for a full refund within 30 days of receiving the item.

Please note postage/courier charges incurred by customers for returning items are not eligible for a refund

Returns Address
Just Jonah Ltd
Parkhill House
Higher Downgate
Callington
Cornwall
PL13 2PJ

Customer Services telephone: +44 7971409930
Email: contact@just-jonah.co.uk

We want our customers to be Happy

We want you to have a positive experience with Just Jonah.

We're sure that you'll be very happy with purchases from our web site.

So don't fret if you need to send something back then it's covered by the distance selling regulations and your statutory rights are not affected