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Delivery & Returns

Delivery

We want to share our love for these products withyou and so getting them to you and the little person or persons you love is ourpriority. We aim to package and dispatch orders within 24 hours of receivingyour order. You will receive an order confirmation and dispatch notice onceyour order is placed and ready to go.

In the rare instance that we find an item is out of stock we will let you know.

You have the choice to wait till the item is available, if the item[s] are not available we could look at a like for like replacement? You can also cancel that portion of the order and have your payment refunded.

Shipping rates

To ensure a smooth service to customers we will now be using dedicated courier services as well as royal mail

UK Is The United Kingdom Which Covers England, Northern Ireland, Scotland And Wales. Excludes Channel Islands.

StandardShipping - £3.95 typical dispatch time 1-3 days
Express Shipping - £9.99 typical dispatch time 1-2 days
Free shipping- Available for all orders over £45.00

BFPO - Shipping rates will be advised at time of order and will be in accordance with set rates as given at - www.gov.uk/bfpo/cost

For the time being we will not be shipping to the EU

Please be aware that your delivery could take several days to a few weeks

If you have any issues with our delivery service or cart please contact us by clicking on the contact us link which will open an email. We pride ourselves on great communication with our customers and will get back to you within a few hours, if not straight away

Attempted + non deliveries

In the rare instance you are not in to receive your order the carrier will leave a note to arrange a re-delivery.

Typically after 3 attempted deliveries the items will be returned to us. Should this happen then we will call you to arrange a new delivery and additional charges will apply.

Returns

An issue with your order on arrival?
Faulty, not quite the right fit or just not as you expected?

Just return it to us in its original condition for a full refund within 30 days of receiving the item.

Please note postage/courier charges incurred by customers for returning items are not eligible for a refund

Returns Address

Just Jonah
36a Fore Street
Fowey
Cornwall
PL23 1AQ

If you require further information about returns then please contact

Customer Services telephone: +44 1726-458369
Email: contact@just-jonah.co.uk

Or use the chat function at the bottom of the page

We want our customers to be Happy

We want you to have a positive experience with Just Jonah.

We're sure that you'll be very happy with purchases from our web site.

So don't fret if you need to send something back then it's covered by the distance selling regulations and your statutory rights are not affected

Got a question...? Please let us know
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